The company reputation has been built on providing excellent
customer service.

Communication is the key!!
We are great communicators

Priority systems:-

• 1 (urgent),
• 2 (same day)
• 3 (24 hrs)
  are utilised to benefit our customers for a 24 hour, 7 days a week service.

Customers satisfaction "follow up calls" are made at the completion of each service and maintenance job.

Our "customer complaints and commendation register" is continually monitored.

• Weekly critics meetings attended by all staff (minuted)
   
• Customer complaints register
   
• Sequenced priority service
   
• Customer satisfaction follow-up call
   
• Building performance monitoring
   

Copyright Control Air Limited © 2000-2001 All Rights Reserved
 Tel:- +64 9 525 7735  Fax:- +64 9 525 6928  Email:- sales@controlair.co.nz
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